Privacy

Ishtar Publishing is committed to your privacy and the security of your personal information. Our site uses both visual mouse heat maps and Google tracking to better improve your shopping experience. You are identified only by your IP. Users who have shared information with us as part of their shopping experience are given the opportunity to remove any and all personal records we have in our database. We will take every precaution to safeguard the personal information you choose to allow us to keep.

Ishtar Publishing will not permanently house any credit card information. Contact information from the order form (such as shipping address or email address) is used to send orders to our customers. Users who purchase from Ishtar Publishing are not placed on any mailing list unless they specifically opt-in for one. Users who have opted-in to any of our mailing lists can opt-out of receiving future mailings. Security

Ishtar Publishing website has security measures in place to protect against the loss, misuse and alteration of the information in our databases.

All payment information is transferred over a Secure Socket Lay (SSL) connection and certified by Rapidsecure, a leading authority in digital security. Your order is safe with us. You can also place your order via telephone.

If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, please contact us at info@ishtarpublishing.com.

Sales Policy

All credit cards will be billed by:
Ishtar Publishing
141-6200 McKay Ave, Suite 716
Burnaby, BC
Canada V5H4M9

We accept Visa, Master Card, Discover, American Express and Paypal. Orders may take up to seven days for processing.

Orders can be shipped from our US or UK warehouse. Special orders are shipped direct from Canada. Shipping rates will depend on the option you select.

Shipping from the US warehouse within the US can take up to 2 weeks depending on shipping method.

Shipping from the UK warehouse within the UK or other parts of Western Europe can take up to 2 weeks depending on shipping method.

Shipping to Canada from the US warehouse is between 2 to 3 weeks.

Shipping to Europe from the US warehouse is between 4-6 weeks.

Shipping International to countries such as Africa or India is between 8-10 weeks via International Media Mail. We can't track or guarantee items delivered using International Media Mail

Special items shipped from Canada can take up to 8 weeks.

Items purchased on the web may be returned within 30 days of receipt. All returned items must be in saleable condition, and return postage is paid by the customer. Please include a copy of the packing slip and reason for the return. You should expect to receive your refund within four weeks; however, in many cases you will receive a refund more quickly.

Send Returns to:

Ishtar Publishing
Return Desk
141-6200 McKay Ave, Suite 716
Burnaby, BC
Canada, V5H4M9